Hi,
We are talking two fees here do not mix them.

1. Stripe Payment fee: it is shown to user when making payment but there will not be any transaction recored in transaction view for it because it is stripe commission which stripe will take for executing your payment.

2. Shop commission (platform fee): this is what you charge to sellers for selling their product on your shop. This will be deducted from the sellers account once the payment is completed, for this transaction record will be generated but nothing will be shown to buyer.

for price breakdown see my above answer. let me know if any confusion.

Thanks

Hi,

If there is no configuration to change it in stripe, and your platform displays it at front to the user and takes it from the user rather than hides it and takes from the seller, can you explain how your previous first answer is true then?
Just confusing that you say it will automatically deduct only from sellers, the platform fee, but then proceed to say that in fact it won't.

Cheers
Sam

Hi,

No there is no configuration to change it.

Thanks

Hi Indresh,

Thanks for your speedy reply!

I did trial this method, forgive me if I'm wrong, but for me, it seemed to mean that that fee was shown to the user when ordering, and transacted from them, whereas what I thought would happen is that the user would say £200 for a product, and then the fee of 10% is automatically deducted (this 10% fee is our commission + cost of transaction fee) and the remaining £180 passed onto the seller.

You mention this can be checked in the stripe connect dashboard, is there configuration in there to change this?

Cheers
Sam

Hi,
Payment platform commission/fee can be set from payment method edit view.



NOTE: This transaction will not show up in sellacious transaction view but will be included in order total which you can check it in your stripe connect dashboard.

Thanks