This is happening almost every day to me, when the Stripe plugin makes a succesful transaction and Sellacious marks the order as Failed. When that happens, the order does not show up in my orders, because Sellacious only lists successful orders. This bug needs to be addressed as soon as possible, I keep losing successful orders.
I have included a screenshot of a failed transaction. As you can see from the screenshot, Sellacious sends an email to me, the email says that this transaction has failed, but it also says that it was approved and finalized, which means Stripe successfully processed the payment.
Please fix this as soon as possible.
I have included a screenshot of a failed transaction. As you can see from the screenshot, Sellacious sends an email to me, the email says that this transaction has failed, but it also says that it was approved and finalized, which means Stripe successfully processed the payment.
Please fix this as soon as possible.
Accepted Answer
Hello Tim,
Please send us your site and cpanel credentials so, we can fix this issue ASAP. And also please don't change the credentials, til the issue is not resolved.
Thank You
Please send us your site and cpanel credentials so, we can fix this issue ASAP. And also please don't change the credentials, til the issue is not resolved.
Thank You
Hello Tim,
Please send us your site and cpanel credentials so, we can fix this issue ASAP. And also please don't change the credentials, til the issue is not resolved.
Thank You
I am marking this as resolved for now. I will continue to monitor the plugin and if problem returns, I will reopen this case.
Thanks
Hello Tim,
I wanted to know if you're still having the issue with stripe plugin? If yes, please inform us so we can look into it more.
Thank You
-Team Sellacious
I wanted to know if you're still having the issue with stripe plugin? If yes, please inform us so we can look into it more.
Thank You
-Team Sellacious
Hello Tim,
Are you still facing this issue? If yes, please inform us so we can look into it more. If no, kindly mark this post as resolved.
Thank you
-Team Sellacious
Are you still facing this issue? If yes, please inform us so we can look into it more. If no, kindly mark this post as resolved.
Thank you
-Team Sellacious
We identified a potential problem with Tim's installation, we have fixed it, Let us wait for sometime to check if the problem still persists. If the problem is fixed we will release newer version of stripe plugin for everyone.
Accepted Answer
Hello Tim,
Please send us your site and cpanel credentials so, we can fix this issue ASAP. And also please don't change the credentials, til the issue is not resolved.
Thank You
Please send us your site and cpanel credentials so, we can fix this issue ASAP. And also please don't change the credentials, til the issue is not resolved.
Thank You
I just had 2 more failed orders, by 2 different customers.
This could be caused by slow server response, maybe you can increase the time out interval? I know your PayPal plugin has timing settings, Stripe timings cannot be configured. Just an idea.
This could be caused by slow server response, maybe you can increase the time out interval? I know your PayPal plugin has timing settings, Stripe timings cannot be configured. Just an idea.
Can you make the Stripe plugin check for the following return string "Your payment transaction was approved and finalized by Stripe." If Stripe says approved then the payment is successful, no reason to mark it as failed.
Hello Tim,
We're sorry for the issue you're having with Stripe. Please provide us Cpanel details through DM so we can look into it more.
Thank you
-Vijaya
Team Sellacious
We're sorry for the issue you're having with Stripe. Please provide us Cpanel details through DM so we can look into it more.
Thank you
-Vijaya
Team Sellacious
Hi, Stripe plugin definitely has an issue, I just got another failed order today, which was successful. The plugin randomly marks orders as failed, and there is no way to recreate this problem. Can any developers look into this ?
It's a big problem for me, because I lose the order and I cannot mark the order as shipped. I have to contact buyers by email all the time. Sometimes buyers make multiple orders thinking that payment failed, but it was not. I end up sending them refunds.
It's a big problem for me, because I lose the order and I cannot mark the order as shipped. I have to contact buyers by email all the time. Sometimes buyers make multiple orders thinking that payment failed, but it was not. I end up sending them refunds.
I don’t know how to make this error, it happens randomly when people purchase products on my site.
OK if you don't mind, can show me? Like, send me the video of the transaction process, or share your screen with me?
I have updated my plugin to version 1.1.3 last month. This problem still exist in the new version.
Hello Tim,
You haven't updated your stripe plugin to its latest version 1.1.3 (tested and live version) from 1.1.2. I updated the plugin, please check.
Thank you
-Vijaya
You haven't updated your stripe plugin to its latest version 1.1.3 (tested and live version) from 1.1.2. I updated the plugin, please check.
Thank you
-Vijaya
Hi Tim,
We checked and figured out that you've have downloaded the plugin many time and hence the limit was exhausted. We have reset the limit for you and you should be able to download now.
Hope this helps. Thanks.
We checked and figured out that you've have downloaded the plugin many time and hence the limit was exhausted. We have reset the limit for you and you should be able to download now.
Hope this helps. Thanks.
- Page :
- 1
- 2
There are no replies made for this post yet.
Be one of the first to reply to this post!
Be one of the first to reply to this post!
Sellacious Time 00:00:00
Important Links
Company
Important Links
Information
Shortcut Links
Shortcut Links
Important Links
- +1 (408) 821-8283
- Email hello@sellacious.com